I had a mixed experience at Hotel Bromont. The location is convenient, being close to dining and ski areas, yet the room I stayed in was quite outdated. and cleanliness was lacking. The amenities were limited, and the breakfast left much to be desired. Overall, it was not worth the price I paid.
Rooms
5.0
The room had two queen beds, but it felt cramped and outdated. cleanliness was a concern as I found dust and debris.
Service
5.0
I encountered a rude staff member at the front desk. Their lack of communication and politeness was disappointing. it really put a damper on my experience.
Location
8.0
The location is great, being close to the ski hill and shopping spots. it made getting around quite easy.
Dining
5.0
The breakfast was lackluster, really just bare necessities. I could have used a bit more variety and options.
Facilities
5.0
The public areas, like the pool, felt poorly maintained. I found them to be not very inviting.
Charlie
United States,
February
2025
5.4/10
I couldn't have been more disappointed with my stay at Hotel Bromont. While the location was convenient and offered easy access to skiing and dining, the condition of the rooms and customer service left much to be desired. My room was outdated, with a dirty bathroom, and the overall hygiene was lacking, especially considering current health concerns.
Rooms
5.0
The room I stayed in was large but poorly maintained, with an old carpet and rusty kitchen appliances. There were cleanliness issues, including hair on the bed and mold in the bathroom. The bed was also uncomfortable overall.
Service
5.0
The front desk service was downright rude and unhelpful. When I tried to address issues, I was dismissed and treated like a liar. Overall, the staff seemed disorganized and lacking in basic customer service.
Location
5.0
The location is a highlight, being close to the ski area and downtown Bromont. It allowed for easy access to local attractions, making the experience a bit better despite the hotel's shortcomings.
Dining
5.0
The breakfast was very basic and not particularly appetizing. Options were limited, and the atmosphere made me feel as though I was taking food rather than enjoying a meal.
Facilities
5.0
Facilities like the pool and hot tub were not well maintained, which detracted from my experience. Overall cleanliness in public areas also seemed to be a low priority for the hotel.
Allen
United States,
January
2025
6.8/10
My stay at Hotel Bromont was disappointing overall. While the location was convenient, being close to ski slopes and attractions, the condition of the room and customer service left much to be desired. The breakfast selection was minimal, and the cleanliness of the facilities was concerning.
Rooms
5.0
The room I stayed in was outdated and not well-maintained. I noticed crumbs and dust everywhere, and the bathroom had issues that made it uncomfortable to use. Additionally, the layout was cramped, and the few amenities provided did not meet expectations.
Service
5.0
Dealing with the front desk staff was frustrating. They were dismissive when I raised concerns about my booking and failed to communicate effectively. Instead of resolving issues, I felt like my concerns were being ignored.
Location
5.0
The location was convenient for accessing the Bromont ski slopes and local attractions. Still, the construction work around the hotel made it feel cramped and less inviting.
Dining
5.0
The breakfast was quite basic and felt lacking. It was only enough to start the day and could have included more options for variety, like yogurt or decent coffee.
Facilities
5.0
The facilities were disappointing, with a dirty hot tub and an underwhelming pool area. It felt like the entire place could use a thorough cleaning and better upkeep.
David
United States,
December
2024
7.0/10
My stay at Hotel Bromont had some highlights, like the proximity to skiing and dining options, but overall it was disappointing. The room was spacious and clean, but the heating system was too quiet, making it hard to ignore outside noise. The breakfast offered some variety, though the coffee fell flat. I experienced issues with cleanliness and service that dampened my experience. 😕
Rooms
5.0
I got a superior king room, which was spacious and clean, but had problems like a malfunctioning bathroom door and a lack of places to put toiletries. Overall, it was dated and not as advertised.
Service
5.0
The service was disorganized and lacking. At one point, my room wasn’t even cleaned, and the staff was unhelpful when I asked for assistance.
Location
8.0
The location is a definite plus, being super close to Bromont Ski Hill and convenient for dining and shopping.
Dining
5.0
Breakfast options were somewhat lacking and felt more like a chore. The food lacked variety and did not meet basic expectations.
Facilities
5.0
While the hotel had nice features like a pool, the cleanliness left much to be desired. The overall maintenance seemed inadequate.
Jack
United States,
October
2024
5.4/10
I had a very disappointing stay at Hotel Bromont. Although the location is convenient near the ski hill and downtown, the cleanliness and service left much to be desired. My room was outdated and had several maintenance issues, and interactions with the front desk were frustrating. I would not recommend staying here if you value a clean and welcoming environment. 😞
Rooms
5.0
My room was very outdated and not clean. The bathroom door didn't align properly, and there were maintenance issues like a blocked toilet and old, worn furniture. I found hair in the bed, which was quite disturbing.
Service
5.0
The service at the front desk was rude and unhelpful. Every interaction felt frustrating, and I felt dismissed when trying to address issues with my room and my charges.
Location
5.0
The location is one of the few positives. It's very easy to get to skiing facilities and the charming downtown area of Bromont, which was a plus for my stay.
Dining
5.0
Breakfast was pretty basic and didn't meet expectations. There weren't many appealing options available, and I found it rather disappointing overall.
Facilities
5.0
The facilities, including the pool and hot tub, were not well-maintained. The pool had mold, and the hot tub was dirty and out of service, which was a huge letdown.
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